BUSINESS

posted : Jun 19, 2016

Replacing American Express, Costco’s New Citi Visa Credit Cards Are Making Customers Angry and Furious

 By: The News Staff of Georgia Weekly Post.

 

Costco at Sandy Springs, Georgia.

After almost two decades, Costco is no longer accepting American Express credit cards for payments.

This week,  Costco made a big switch, replacing the American Express Costco card with Costco Visa Anywhere card. American Express had been the warehouse club’s card partner for 16 years, and so far, some customers aren’t impressed by its replacement.

According to press reports, new Visa card issuer Citi hasn’t sent out all the new cards yet, leaving Costco customers stuck in a kind of limbo.

 

While the change of plans was known since 2015, a source in  Sandy Springs' Costco told Georgia Weekly Post, "any visa card will be allowed".

 

"It’s been pointed out that some cash back cards with bonus earnings on warehouse club purchases might be a better deal right now anyway. What’s more, even some customers who did get their new Costco Visas haven’t been able to activate them, quoting some customers who labeled the operation a “fail” and a “huge unorganized mistake.” Many others did not mind the change and used other Visa cards for payments.

 

The new cards  -- issued by Citi Bank - were supposed to be sent out in May, but nearly a month later — and two days after the switch was supposed to be implemented -- complaints are still pouring into Costco’s Facebook page about the new Citi Visa cards. Costco members complain about wait times of an hour or more, and ineffective customer service representatives who couldn’t help them out even when they finally did get through.

The frustration by few has some members  - who spoke to Georgia Weekly Post - threatening to pull the plug on their memberships, and criticizing Citi Bank and the new partnership. 

 

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